CLOUD-BASED CRM/SFA
FOR SMEs
CLOUD-BASED CRM/SFA FOR SMEs
Highlight
Service:
cloud development – rehosting.
solution:
CRM
Scale:
1000 man-months.
Luvina partnered with a prominent IT service provider in Japan to revolutionize their CRM system for small and medium enterprises (SMEs).
About the client
Our client, a renowned systems integrator in Japan, sought to revolutionize its operations by creating a comprehensive CRM system that could compete and overcome the limitations of current CRM systems on the market.
Project overview
Overview: The goal is to develop a suitable product that accurately meets customer needs.
Solution: CRM
Country: Japan.
Technologies: ReactJS, React Native, Java Spring Boot, AWS Micro Service, Elastic Search, Amazon Aurora, PostgresSQL
Scale: 1000 man-months
Duration: 11 months
Challenges
01. Highly challenging requirements from customers:
– Our customer expected to cloud their existing system into 18 microservices, each requiring seamless independent operation while maintaining connectivity.
– Unique requirements for near-instant data restoration in the event of technical issues. The inherent intricacies of microservices posed challenges in efficient data recovery.
02. COVID-19 impact:
Furthermore, the project also faced unprecedented challenges: implementation during the COVID-19 pandemic, requiring the entire team to work and live at the company during the entire period of the project implementation. This creates a big challenge for our logistics team who need to take care of daily activities for all project team members 24/7 throughout the working process.
Solutions
01. Expert consultation:
To tackle the challenges of complex data flow, we brought in experts for their insights and innovative solutions. With expert insight, we were able to develop a strategy to overcome data recovery problems in a microservices environment.
02. Comprehensive logistics:
Implementing a comprehensive logistics system to accommodate pandemic-related restrictions, ensuring the well-being of over 100 team members working in two shifts at the office. This included provisions for electricity, water, meals, and other necessities, ensuring a conducive working environment despite pandemic constraints.
Achievements
01. Effective data recovery:
The seemingly insurmountable challenge of rapid data recovery in a micro-service environment was effectively solved, exceeding initial expectations. Customers now have a system that not only provides advanced functionality but also can recover data from technical problems.
02. Stringent quality standards:
Maintaining rigorous quality standards with a remarkable 0.7% error rate, signifying a maximum of 0.7 bugs in 1000 lines of code, meeting and surpassing customer expectations.
