Luvina Software Joint Stock Company is a Vietnam Enterprise that has the Business Registration Number 0101673192 issued by Hanoi (Vietnam) Authority for planning & investment. The company’s head office is on the 4th floor of Hoa Binh tower, 106 Hoang Quoc Viet street, Cau Giay district, Hanoi, Vietnam, and the website address is

At Luvina Software Joint Stock Company (hereinafter referred to as “Our Company”), we fully recognize the need to keep personal information confidential and the importance of personal information to customers. Besides, we acknowledge that the proper handling of personal information and the absolute confidentiality of such information is our great responsibility to society.
Based on these perceptions, we offer the following guidelines to avoid negligence in the privacy of our customers’ personal information.

Compliance with ordinances

When handling personal information (information that identifies a specific individual – this meaning is applied hereinafter), we comply with the personal information security ordinance according to the protection of personal information law, and obligations in the relevant guidelines.

Use of information to the permitted extent

After identifying the using purpose, we shall use the personal information within the scope stated or clarified with that customer, except permitted by laws or approved by the information owner.

Clarification of the using purpose

Our company only retrieves personal information after the user consents and necessary clarification of information such as using purpose, range of co-user, and call center

Safety management measures

We ensure that the personal information received is accurate and up to date within its intended use. We take necessary and appropriate security controls in accordance with applicable technical standards to protect such information from unauthorized access, tampering, leakage, etc.

Supervision of contractors

We may outsource the handling of personal information entrusted to us to a third party within the scope of use purpose. In that event, we will ensure that this third party has sufficient security measures for personal information, and conduct necessary and appropriate monitoring through commitments such as contracts, etc.

Provision to a third party

Except permitted by laws, we never provide personal information to a third party – other than a designated co-user when obtaining information – without authorization. We will not provide personal information to third parties without informing the owner of the information.

Information disclosure request

In case an individual wishes to disclose or correct their personal information, or suspend or terminate products or services, our company shall verify the identity before taking action. Please make a request to where your personal information was received.

Continuous improvement of the internal structure

We continuously strengthen and improve our internal structure (including the revision of this privacy policy) to properly handle the personal information we receive.

If any questions, please use the inquiry form or telephone on the contact page.