Why do software operation, maintenance, and support matTer?

The IT department is usually overloaded with everyday operations & maintenance tasks. They have no time for the development of new features or software systems. Our software operation, maintenance, and support services are presented to help your people concentrate on your core business functions.

What Software Operation, Maintenance & Support include?

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System operations

System Operations help you to handle the ongoing day-to-day tasks of operation and management of IT infrastructure to guarantee the whole system runs smoothly.

  • System’s health check and monitoring.
  • Security and performance monitoring.
  • Technical diagnostics/troubleshooting.
  • Configuration management.
  • System repair management.
  • Manage and implement business continuation processes and the management of technology assets.
  • System operations report.


Software maintenance & Support.

Software maintenance and Support is a management process and ongoing activities come after software delivery. It includes optimizing the software performance with advanced development, minimizing the error, eliminating unnecessary elements, adapting to a changing environment, upgrading software packages for security patch/enhancement, and bugs fixing.

Luvina provides four types of maintenance services:

Corrective software maintenance

Focus on dealing with fixing bugs and errors as they are detected.

Preventative software maintenance

Focus on making changes, adaptations, and upgrades to avoid possible future problems and make the software easier to scale and manage in the long term.

Perfective software maintenance

Focus on adding new features and removing some ineffective ones according to the users’ changing needs and feedback.

Adaptive software maintenance

Focus on adjusting the software to certain changes in its environment (i.e. the operating system) or other administrative requirements.

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We follow a multi-step process to ensure that you get swift, reliable, and long-term support.

Requirement Collection

We analyze processes followed by your developers in detail to determine the maintenance objectives.

Program Analysis

We study project objectives by analyzing enterprise applications and knowledge sharing to understand the system’s complexity.

Maintenance Plan Proposal

We build a customized maintenance strategy and proposals, which will be presented to you for approval.

Infrastructure Stability Analysis

We evaluate the stability and extendibility of your infrastructure to check the probability of a ripple effect.

Software Testing

We check the maintenance protocol after implementation to check its reliability. If necessary, we provide ongoing preventive maintenance support.

Release and Reporting

After your approval, our team compiles the actions and responses into a report for record keeping and future reference.

Why choose Luvina as your
Software Operation, Maintenance, and Support Provider?

ISO Certified Services

We are an ISO 9001-certified software maintenance support company, delivering best-in-class software maintenance services at par with international quality standards.

High-quality Services

We pay extra attention to the detail and ensure you can confidentially deploy your software.

Scalable Services

We strive to provide you with robust and agile software services. You can rest assured that we can carry out your project reliably and precisely.

Quick Turnaround

A speedier outcome in software maintenance is possible because we use the latest tools and technology to overhaul inefficient modules.

Best-in-class Infrastructure

Luvina is equipped with the best infrastructure that includes a complete range of development, testing suites, and other software maintenance tools.

24/7/365 Support

Our dedicated software maintenance teams log and track service requests 24/7 and offer round-the-clock troubleshooting and real-time resolution of all problems to enhance stability.

Robust Data Management Policy

All confidential data is handled per the NDA and by authorized software maintenance and support professionals.

Certified Team of Software Maintenance Experts

We have an elite team of 750+ software developers and testers with expertise in the latest software maintenance tools and technologies.

Cost-effective Solution

Our software maintenance services are affordable because we believe in reaching more clients across a spectrum of budgets.



We have collaborated with Luvina on more than 10 projects, from small projects of a few man-months to medium size projects of around 50 man-months. Luvina is devoted to training Vietnamese young developers with Luvina academy. They understand Japanese business customs and our IT market. They are well equipped in risk management and always deliver on time with satisfactory quality. Everyone I worked with was polite and sincere. Luvina is genuinely a reliable partner. I admire their teamwork.

Nakai Kingo

CEO & Head of Enterprise Solution Sojitz System

We have cooperated with Luvina in terms of software outsourcing since 2015. Since then, we’ve always considered Luvina as our strategic partner. Luvina has always gone the extra mile to support us overcome any difficulties in the process to ensure excellent quality in our software outsourcing process. We would like to combine the development method of Luvina & Cresco to further grow together in the future.

Atsushi Hirasawa - Director

Cresco Vietnam

Frequently Asked Questions about Software Operation, Maintenance, and Support.

Software maintenance – as a part of the software development life cycle (SDLC), is the process of changing, modifying, and updating software to keep up with customer needs.
Software maintenance is done after the product has launched for several reasons including improving the software overall, correcting issues or bugs, boosting performance, and more.

The software itself does not have the luxury of just being built once and running forever, it constantly needs to be taken care of after launching for continuously correcting and improving to make it remain reliable, stable, competitive, and relevant.

Using the right software maintenance techniques and strategies is a critical part of keeping any software running for a long period of time and keeping customers and users happy.

The cost of software maintenance can be high. However, this doesn’t negate its importance. In certain cases, software maintenance can cost up to two-thirds of the entire Software Development Life Cycle (SDLC) or more than 50% of the SDLC processes.

The costs involved in software maintenance are due to multiple factors and vary depending on the specific situation. The older the software, the more maintenance will cost, as technologies (and coding languages) change over time. Revamping an old piece of software to meet today’s technology can be an exceptionally expensive process in certain situations.

In addition, engineers may not always be able to target the exact issues when looking to upgrade or maintain a specific piece of software. This causes them to use a trial-and-error method, which can result in many hours of work.

There are certain ways to try and bring down software maintenance costs. These include optimizing the top of programming used in the software, strong typing, and functional programming.

When creating new software as well as taking on maintenance projects for older models, you must take software maintenance costs into consideration. Without maintenance, any software will be obsolete and essentially useless over time.

The software maintenance process involves various techniques that can change according to the type of maintenance and the software maintenance plan. Typical software maintenance processes include the following steps:

  1. Identification & Tracing: The process of determining what part of the software needs to be modified (or maintained). This can be user-generated or identified by the software developer itself depending on the situation and specific fault.
  2. Analysis: The process of analyzing the suggested modification including understanding the potential effects of such a change. This step typically includes cost analysis to understand if the change is financially worthwhile.
  3. Design: The process of designing the new changes using software design techniques. 
  4. Implementation: The process of implementing new changes or modules by software programmers.
  5. QA & Testing:
    1. Unit Testing, Integration Testing, and System Testing: Before being launched, the updated/upgraded software and system must be tested. This includes the module itself (Unit test), the system and the module (Integration test), and the whole system at once (System test).
    2. Acceptance Testing: Users test the modification for acceptance. This is an important step as users can identify ongoing issues and generate recommendations for more effective implementation and changes.
  6. Delivery: Software updates or in some cases new installation of the software. This is when the changes arrive at the customers.

In short, maintenance is often considered a subset of operations. The difference between operations and maintenance is operations are the activities you perform to reach business objectives, whereas maintenance is everything you do to keep equipment in running order.

Maintenance means making repairs when something breaks down, performing preventive maintenance tasks, and monitoring equipment health. Operations transform resource or data inputs into desired goods, services, or results. Essentially, that means running the equipment, performing quality control, and so on.

Think of it as owning a car: You drive the car to get from place to place (operate it), making you the operator. Maintenance would like activities of your local garage shop where you take it in for oil changes, tune-ups, and repairs.

Get a Software Operation & Maintenance Proposal?


Need an engineering team to operate and maintain your software system? Let’s discuss to find out the best solution for your needs.